REFUND POLICY
Welcome to ShopnoJhuri. Please read our Refund Policy,
below before placing an order. By using this website or purchasing from us,
you agree to these policies.
Refund Policy
We want you to feel confident shopping with us. If something isn’t right, here’s how returns work:
1. OUR POLICY AT A GLANCE
ShopnoJhuri wants every customer to receive their order in perfect condition. Because of this, we require all customers to check their item(s) in front of the delivery person at the time of delivery, before accepting/signing for the order. Once an order has been received and accepted by the customer, it cannot be returned or refunded, except in the case stated below.
2. CHECKING YOUR ORDER AT DELIVERY
Before accepting your delivery, please:
1. Open the package in front of the delivery person.
2. Check that the correct item(s) have been sent.
3. Check that the item(s) are not damaged, broken, or missing parts.
*If everything is correct, you may accept the delivery.
3. IF YOUR ITEM IS DAMAGED
If you find that an item is damaged or defective at the time of delivery:
– Do NOT accept the item — inform the delivery person immediately and refuse the damaged item on the spot.
– Take a photo or video of the damaged item if possible, with the delivery person present.
– Contact us right away at info@shopnojhuri.com or through our Facebook page (https://www.facebook.com/Shopnojhuri/) to report the issue.
– We will arrange a replacement or a full refund for the damaged item, once the issue is confirmed.
4. AFTER DELIVERY IS ACCEPTED
Once you have accepted delivery (signed for it or taken the package after inspecting it), the order is considered final.
- No returns will be accepted after the item has been taken into your possession.
- No refunds will be given for change of mind, wrong size/age expectations, or any other reason once the delivery has been accepted, unless the issue was a manufacturing defect not visible during the initial check (see Section 5).
5. HIDDEN MANUFACTURING DEFECTS
In the rare case that an item has a manufacturing defect that was not visible or detectable during the delivery check, please contact us within 24 hours of receiving your order at info@shopnojhuri.com with photos/video of the defect. We will review each case individually and may offer a replacement at our discretion. This does not cover damage caused by normal use, misuse, or accidents after delivery.
6. REFUND METHOD
If a refund is approved:
– Cash on Delivery (COD) orders: refunded via bKash/Nagad/Rocket to a number you provide, or arranged directly with our team.
-bKash/Nagad/Rocket prepaid orders: refunded to the same mobile banking account used for payment.
Approved refunds will be processed within a reasonable timeframe after confirmation.
7. NON-REFUNDABLE SITUATIONS
We do not offer refunds or replacements in the following cases:
– The item was accepted without checking in front of the delivery person.
– The item was used, played with, or removed from original packaging before reporting an issue.
– Damage occurred after the item was delivered and accepted (e.g., from normal wear, misuse, or accidents).
– Customer changed their mind about the product after accepting delivery.
8. CONTACT US
If you have any issue with your order, please contact us as soon as possible:
Email: info@shopnojhuri.com
Facebook: https://www.facebook.com/Shopnojhuri/
Location: Dhaka,Bangladesh
We’re here to help and want every ShopnoJhuri customer to be happy with their order.